Shipping, Returns & Refund Policy
At Pro-tools & Equipment, we ensure fast, reliable delivery and a smooth returns process for all your safety gear, climbing tools, and equipment.
Shipping & Delivery Terms
Order Processing & Shipping Time: All orders are processed, packaged, and shipped within 2 business days.
Delivery Scope: We ship within Nairobi and throughout Kenya.
Store Pickup: Orders can also be collected directly from our physical shop during operational hours.
Returns & Refund Guarantee
| Policy | Terms & Details |
| Return Window | Eligible items can be returned within 7 days of purchase/delivery. |
| Restocking Fee | KSh 0 — Returns and restocking are 100% free within the 7-day window. |
| Refund Timeline | Approved refunds are processed directly within 3 business days. |
| Conditions for Return | Gear must be unused, in its original condition, and accompanied by original packaging and proof of purchase. |
Store Location & Operating Hours
Store Address: New Nyamakima Electrical Point, 2nd Floor, Room 203, Duruma Road, Nairobi
Working Hours: Monday – Saturday: 8:00 AM – 6:00 PM (Closed Sundays)
Phone: +254 799 494 493
Email: safetysolutions85@gmail.com